Refund policy
At REMEDE, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition as received.
- The item must be in its original packaging with all tags and labels intact.
- A receipt or proof of purchase must be provided.
To initiate a return request, please contact us at:
Email: remede.pakistan@gmail.com
Once your return request is reviewed and approved, we will provide instructions on how and where to send your package.
Please note that items returned without prior approval will not be accepted
Return Address
Approved returns should be sent to the following address:
15-D, Commercial Area, AWT Phase 1, Lahore, Pakistan
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- Defective
- Damaged
- Incorrect
Please contact us immediately at remede.pakistan@gmail.com so we can evaluate the issue and arrange a replacement or refund where applicable.
Non-Returnable Items
Due to health and safety regulations, certain items cannot be returned, including:
- Opened or used nutraceutical supplements
- Opened personal care or cosmetic products
- Perishable goods
- Customized or special-order products
- Sale items
- Gift cards
If you have questions about whether your item qualifies for return, please contact us before making a request.
Exchanges
If you wish to exchange an item, the quickest way is to return the original product (if eligible) and place a new order for the desired item after the return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your refund is approved:
- The refund will be processed to your original payment method.
- Refunds are typically issued within 10 business days after approval.
- Please note that it may take additional time for your bank or payment provider to process and reflect the refund.
If more than 15 business days have passed since your refund approval and you have not received it, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: remede.pakistan@gmail.com